Contact
Would rather talk to us directly? eziduo supports you by email, with no chat and no phone line. See below what to send and what to expect from our reply.
How to reach us
eziduo's official contact channel is email. We do not have live chat or a support phone line today: every request, from the simplest support question to the most formal request, goes through the address below.
Write to contato@eziduo.comWhat you can send us
You can write to us for app support, such as questions about an entry, invoice import, a partner invitation or any feature, to ask about billing and the Plus subscription, to request the deletion of your account and your data, to reach out about press, or to propose a partnership with eziduo.
How to speed up your message
To speed up our reply, include the email registered on eziduo, a short description of what happened or what you need and, if relevant, a screenshot of where the issue appeared. An account and data deletion request is handled faster when it is already flagged as such in the email subject.
Support language
We support Portuguese, English and Spanish, the three languages eziduo is available in. Write in whichever language you feel most comfortable with.
Response time
We reply within 5 business days, counted from the business day after you send your message. Support is handled by people, not by a bot, so messages that include your registered email and a clear description of the problem tend to be resolved sooner. Account and data deletion requests follow the same deadline.
Rights over your data
If your request is about access, correction, export, deletion or anonymisation of your personal data, also see the data subject rights section in the privacy policy, which details those rights under Brazil's LGPD.
See data subject rights in the privacy policy